ACCOUNT & PRIVILEGES

Having an account with MICHAELA.COM.PH will speed up the checkout process and allow you to keep track of your orders. You can sign up for an account before shopping or create one before you proceed to checkout.
 
You also have the option to shop via guest checkout. However, your information will not be stored and you will not be able to check or track your order if you have opted for guest checkout. If you change your mind, you can still create an account after placing your order using your current details.

By creating an account, you will be able to:

  1. Checkout faster by saving your address in your Addresses
  2. View your order status and history under Orders
  3. Save your favourite items in your Wishlist
  4. Receive the latest news on Promotions, New Arrivals and Online Exclusives.
  1. Please click on the user icon to “Login/Register” 
    2. user icon for register

     

  2. Followed by ‘Create An Account’.
    3. creat your account

     

  3. Fill in your personal particulars at the popup register form.
register form

Enter your email address / your user name and password into the Sign In field.

  • Forget Password & Reset Password:

Go to the Sign In page and input your email address in the Lost Your Password field. You will receive an email with a link to reset your password. Simply click the link in your email to reset your password.

  • Change Password:

You can also Sign Into your account and go to Account Details to change your password. 

Sign in to your account, head to Account Details and you can then edit/update your particulars.

Sign in to your account, head to Addresses and then you can then edit/update your billing and shipping addresses and save them for future orders.

Yes. MICAHELA.COM.PH cookies allow us to:

Recognize you as a returning visitor.
Store and retrieve items in your Shopping Bag and in your Wish List.
MICHAELA is committed to continually improving your experience with our website. Cookies are an effective way to identify unique and anonymous visitors, and understand how they navigate our website. An anonymous visitor to our site remains anonymous in all cases. We do not attempt to identify visitors if they do not voluntarily register on our website or place an order. Cookies can't be used to retrieve personal data from your hard drive, install a virus, get your email address or obtain any information about who you are.

We only use the information that we gather from the use of cookies to understand usage patterns, offer personalized features or to isolate problems experienced by visitors to our website. We do not use cookies for any other purpose.

We use cookies in order to improve your shopping experience. When you visit MICAHELA.COM.PH, your cookie helps us keep track of your order as you shop our website. If you have saved your information with us, your cookie allows us to recognize you when you return to our website and provides you with access to your account information. If you saved your information with us or ordered from us, we also use cookies to monitor and maintain information about your use of our website. If you have not saved your information with us or ordered from us, we may monitor and maintain information about your use of our website in a manner that does not identify you. In either case, this information helps us serve you better by improving our website design, as well as our products, services and promotions.

We also may use cookies to track and maintain the identity of the website you visited immediately prior to ours to further improve our website design and to fulfill contracts with our business partners. We do not otherwise track any information about your use of other websites.

For more information about how we use cookies and other technologies, and to learn about your choices, please see your privacy rights.

HOW TO SHOP

After you place your order, you will receive a confirmation email from MICHAELA.COM.PH within 15 minutes informing you that your order has been received. If you do not receive a confirmation email after 15 minutes (please ensure the email was not sent to your junk folder), it means we have not received your order and no payment has been received by MICHAELA.COM.PH. You will then need to place a new order.
 
We recommend that you create an account to enjoy faster checkout, one-stop viewing of your current order status and past purchases, and to save your favourite items in a personalised wish list.
 
If you placed the order through your account, you can locate it on Orders under My Account. Please contact us at support@michaela.com.ph for further assistance.

Please check the invoice that was included in your package. If there is any missing item(s), contact us at support@michaela.com.ph.
 
All orders will be fulfilled based on availability stock. If a particular product in your order does not meet our quality checks or is out of stock, your order will be processed with the remaining item(s). Item(s) not included will be refunded accordingly.

To view your order information and history, sign in to your account, go to Orders and and you will see all your orders. Click the View button, you can see your order and billing details.


The followed Tracking Information section allows you to track the logistic information; Simply click the 'Track Your Order' button and goes to your Express provider tracking page, where you will check the status of your express.


If you have opted for guest checkout, you can view your order information via the confirmation email sent to you. Please contact us at support@michaela.com.ph for further assistance.

Once your order has been processed, you will not be able to amend the size/colour of the item(s); remove or add item(s); or change delivery address and or the payment mode.

If you decide to cancel your order, please contact us immediately at support@michaela.com.ph (Mondays to Saturdays, 9:00 AM to 3:00 PM) or message us on our Facebook page (MICHAELA Philippines).

Order cancellation request should be within 24 hours upon ordering. 

All orders, including cancelled orders, will be recorded in your purchase history. To reorder, sign in to your account, go to Orders, locate the View Order Details button that corresponds to your order. You can view the items you have cancelled and add click the product title, then it will go to the product page, you add it to your shopping cart again.

All items that you previously added into your shopping bag under your account will remain in your Shopping Cart until you have successfully placed the order or removed the item(s) from it.

Placing an item in your Shopping Cart does not guarantee that the item has been reserved. Complete the Checkout process to ensure you get your item(s).

If your order was cancelled and your payment was captured, you will be refunded via your original payment mode. Please allow up to 14 working days for payment to be refunded. Once your refund is processed, you will receive a notification email. After we have refunded you, it might take up to 7 working days or more to see it reflected in your account. This depends on your payment services provider. If you have not received your refund after 7 working days, contact your payment processor directly for assistance.

SHIPPING & TRACKING

We currently use Myentrego to ship the orders within the PHILIPPINES..

 

DESTINATIONFIXED COST PER LOCATION
Bulacan, Cavite, Laguna, Pampanga, Rizal, Metro Manila
₱120
Others Regions₱240
Each Order for All Regions Over ₱1000Free Shipping

Order Process Time

DESTINATION FIXED COST PER LOCATION
â‘  Receiving orders, checking stocks and preparing to ship your orders (48 hours)
② Arrange shipment and the courier will be picked up your package within 24 hours.
â‘  3 Business Days to ship in normal

② but non-stocked products need to re-stock from offline stores, shipping time will be 3-7 days.

*Due to high volume of orders, there may be potential delays in our deliveries.

You can expect your order to arrive according to the following schedule:

AREA EXPECTED DELIVERY TIME
Metro Manila
3-5 business days
Outside Metro Manila
 7-10 business days

*Business days including Mondays to Saturdays, excluding Sundays and Holidays.

*Estimate delivery times will be served as a guide only and will commence from the date of dispatch.

*There might be a delay in receiving your orders during sale events, special holidays, and inclement weather.

Once you’ve signed into your account, you can view your order status in Orders under Account. Your order status is reflected next to your order number.
 
If you opt for guest checkout, you will still be able to view your order status. Simply click header SUPPORT — Orders Tracking, enter your Order ID and Billing email to track.
However, we recommend that you create an account to enjoy faster checkout, one-stop viewing of your current order status and past purchases, and to save your favourite items in a personalised wish list.
 
For further assistance, please contact us at support@michaela.com.ph.

STATUSDESCRIPTION
In ProgressYour order is currently being processed.
ShippedYour order has been sent to the designated courier company. You will receive a notification email with a tracking number.
CancelledYour order has been cancelled.
CompleteYour order has been successfully received.

To track your order, sign in to your Account and view Orders. Locate the Track Your Order button that corresponds to your order number, and you will be navigated to the online tracking system of the designated courier company.
 
If you opt for guest checkout, you will still be able to view your order status. Simply click header SUPPORT — Orders Tracking, enter your Order ID and Billing email to track.
However, we recommend that you create an account to enjoy faster checkout, one-stop viewing of your current order status and past purchases, and to save your favourite items in a personalised wish list.
 
For further assistance, please contact us at support@michaela.com.ph.

If you did not receive your package by the expected delivery date, please check on the shipment by tracking your order. To track your order, sign in to your Account and view Orders. Locate the Track Your Order button that corresponds to your order number, and you will be navigated to the online tracking system of the designated courier company.
 
If you opt for guest checkout, you will still be able to view your order status. Simply click header SUPPORT — Orders Tracking, enter your Order ID and Billing email to track.


However, we recommend that you create an account to enjoy faster checkout, one-stop viewing of your current order status and past purchases, and to save your favourite items in a personalised wish list.
 
For further assistance, please contact us at support@michaela.com.ph.

Unfortunately, we are unable to redirect orders once your items have been shipped. If the address provided is incorrect, the package will be returned to us by the delivery agent or the unintended recipient.

Please ensure you provide the correct shipping address. Check your address carefully when placing an order and ensure you choose the right location in the shipping address field. 

If you want to ship different address from you billing address, you should scroll down to tick the checkbox SHIP TO A DIFFERENT ADDRESS? and enter the address information before you Checkout.

For further assistance, please contact us at support@michaela.com.ph.

Most of our delivery agents make 3 attempts to deliver a parcel and they may require a signature upon delivery of parcel. It is generally up to the delivery agent’s discretion to determine whether a signature is required. If the first round of delivery is unsuccessful, the agent will contact the recipient using the given contact number to rearrange for another delivery date. If the recipient fails to receive the package after the 3 delivery attempts, the package will be returned to MICHAELA.

ORDER & PAYMENT

MICHAELA.COM.PH accepts payments using Paymongo, which includes all major payment methods such as credit/debit card, GCash, GrabPay, Maya Payments, Atome, BPI Direct Online Banking, BillEase. COD(cash on delivery) method is temporarily not supported.

All prices posted use Philippine Peso (PHP) as mode of currency and are inclusive of tax.

MICHAELA.COM.PH does not store any customer's credit/debit card information. When you pay by credit/debit card, all credit/debit card information is directly transacted in a secure fashion to Paymongo, our payment gateway providers.

Please try again and make sure you’re including the correct information for login details, card number, expiry date, etc. If the problem persists, contact your issuing bank or try an alternative mode of payment. For further assistance, please contact us at support@michaela.com.ph.

We welcome only Philippine Peso (PHP) for the mean time.

Yes, MICHAELA do accept International orders however you must have a PHILIPPINE address registered. As much as we want to, we will not be able ship to international address for the mean time, but we will try to create a better experience for the international shoppers soon.